Question 1

From an open-systems view, the output of a service system consists of satisfied customers.

Accepted Answer

A) True 
 B)False

Question 2

Which service offering is best described by the following service mix: a high degree of customer interaction and a high degree of labor intensity?

Accepted Answer

A)   Public university.
B)   Cruise ship.
C)   Plumbing repair.
D)   Chiropractor.E) None of the above
F) A) and B)

Question 3

The major input into a large public hospital from a service point of view would be ________.

Accepted Answer

A)   physicians' services
B)   patients
C)   nursing services
D)   federal reimbursement (Medicare/Medicaid) E) A) and B)
F) C) and D)

Question 4

Which of the following is not true of services?

Accepted Answer

A)   The customer is the input.
B)   The customer takes an active part in the service.
C)   A service can be inventoried.
D)   Production and consumption occur simultaneously.E) B) and C)
F) A) and C)

Question 5

The service experience defined as escapism requires the most commitment from the customer.

Accepted Answer

A) True 
 B)False

Question 6

The concept of economies of scale is best described as ________.

Accepted Answer

A)   the replacement of fixed costs with variable costs
B)   selling a wider range of products
C)   a synonym for economies of scope
D)   the replacement of variable costs with fixed costsE) C) and D)
F) B) and D)

Question 7

An empty airline seat or hotel room not occupied best illustrates the characteristic of a service's ________.

Accepted Answer

A)   time perishability
B)   labor intensity
C)   intangibility
D)   simultaneous production and consumptionE) B) and C)
F) None of the above

Question 8

Which one of the following is not a dimension of a business service experience?

Accepted Answer

A)   Co-creation of value.
B)   Problem solving.
C)   Relationships.
D)   Service capability.E) A) and B)
F) A) and C)

Question 9

Capital decisions, technological advances, and managing demand are some managerial challenges for a ________.

Accepted Answer

A)   service factory
B)   service shop
C)   mass service
D)   professional serviceE) A) and D)
F) C) and D)

Question 10

A study of service systems must begin with the fundamental idea that the basic inputs are supporting facility, facilitating goods, labor, and capital. The output is the service offered.

Accepted Answer

A) True 
 B)False

Exam 1: The Service Economy

Which of the following is not true of services?

Correct Answer
verified

From an open-systems view, the output of a service system consists of satisfied customers.

Correct Answer
verified

The major input into a large public hospital from a service point of view would be ________.

Correct Answer
verified

The service experience defined as escapism requires the most commitment from the customer.

Correct Answer
verified

Which one of the following is not a dimension of a business service experience?

Correct Answer
verified

Which service offering is best described by the following service mix: a high degree of customer interaction and a high degree of labor intensity?

Correct Answer
verified

An empty airline seat or hotel room not occupied best illustrates the characteristic of a service's ________.

Correct Answer
verified

A study of service systems must begin with the fundamental idea that the basic inputs are supporting facility, facilitating goods, labor, and capital. The output is the service offered.

Correct Answer
verified

Capital decisions, technological advances, and managing demand are some managerial challenges for a ________.

Correct Answer
verified

The concept of economies of scale is best described as ________.

Correct Answer
verified

Exam 1: The Service Economy

Which of the following is not true of services?

Correct AnswerverifiedShow Answer

From an open-systems view, the output of a service system consists of satisfied customers.

Correct AnswerverifiedShow Answer

The major input into a large public hospital from a service point of view would be ________.

Correct AnswerverifiedShow Answer

The service experience defined as escapism requires the most commitment from the customer.

Correct AnswerverifiedShow Answer

Which one of the following is not a dimension of a business service experience?

Correct AnswerverifiedShow Answer

Which service offering is best described by the following service mix: a high degree of customer interaction and a high degree of labor intensity?

Correct AnswerverifiedShow Answer

An empty airline seat or hotel room not occupied best illustrates the characteristic of a service's ________.

Correct AnswerverifiedShow Answer

A study of service systems must begin with the fundamental idea that the basic inputs are supporting facility, facilitating goods, labor, and capital. The output is the service offered.

Correct AnswerverifiedShow Answer

Capital decisions, technological advances, and managing demand are some managerial challenges for a ________.

Correct AnswerverifiedShow Answer

The concept of economies of scale is best described as ________.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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